Welcome to Showmasters and Massive Events Autograph Pre-Orders
Latest News Monday 6th Jan 2020
Happy new year to you all.
I hope you all had great holidays.
I am working through the mountain of emails that came in over the holiday period.
LOTS of changes ahead. We took on board the emails that came in with lots of feedback before the holidays, we also tested a few things out and see what worked and what didn't.
Going forward if you click on 'shop' above you will find all the cut off dates etc and we have now added the delivery time for each event.
Shipping times will be the biggest change along with the added extra of we will now email to say your item has shipped and send a tracking number. We have things in place for faster shipping this year.
Send in items, you will recieve an email to say your item has arrived, this will be done once a week.
Emails, all emails will be replied to with 48 hours going forward unless at a show.
Refunds will also be faster and within 48 hours of a guests cancellation being announced.
We post on the shop page a shipping time for each event, this changes based on the size of the show and if there is back to back shows.
All items get sent via a tracked service. The amount of insure is what you select on the postage option when you order. If your parcel gets lost or damaged in the mail, you can only claim back the value you selected when ordering.
If you have not recieved your item within 4 weeks of a show/signing ending please email us asap.
We only keep tracking info for 3 months. After this we cannot put any claim in.
All items are bagged and shipped in thick mailers with 2 sheets of coragated board and a flyweight plastic mailer.
If you need to email us
If you email me them please provide the following:
NAME on order
ADDRESS on order and
CLEARLY list what you are waiting on. Please do not email saying, Hi I'm waiting on my order, Thanks.
No emails will be replied to when we are at a show (friday-monday) .
The only email that I can be contacted on is [email protected] no other email works. I am not based in the office in Milton Keynes
DEDICATIONS AND QUOTES
You MUST pay extra for dedications and quotes. Character names are not classed as dedications and are not extra but be aware character names are not guaranteed.
If you pay for a quote or dedication and its not done you will be refunded the extra charge.
If you want a quote you must state what you want. Please do not put please add quote of your choice or whatever they want to write. If you don't say the quote you want it won't happen.
Please keep quotes as short as possible to have the best chance to have them
Combining Orders to save postage
We offer this but the shows cannot have a gap of more then 8 weeks (example, you cannot combine Cardiff in March with LFCC in July) . You must state in your order which order you are combining with.
IMPORTANT NOTE FOR PEOPLE SENDING IN ITEMS FROM OUTSIDE THE UK IMPORT TAX
The most important bit, you MUST tick gift and mark a low value on the customs note as YOU are lieable for all import costs. Your items won't be returned until that is paid. If the bill comes before the show, the bill has to be paid before your items get signed. Failure for items to arrive on time will not be signed and return postage still charged
I'm more then flexable and if you are late sending for whatever reason but please drop me an email if you think your item will arrive late.
Terms and Conditions________________________
Please note there will be a standard charge of £5 added to each show price for all autographs, and an extra £5 added if you wish to have your item dedicated. If the guests are particularly busy the show may take the option to stop guests dedicating items, if so your item will still be signed and you will be refunded the £5.
We will do out best to get dedications done, but from time to time this may not be possible due to time constraints, queues etc. If we are unable to get your item dedicated we will refund the £5 charge and send you an undedicated item. The same goes for quotes, if we have a lot for the guest or they are busy they will not be done. If requesting a quote keep it short to give you a better chance of having it done.
If we are unable to get your item signed for whatever reason you will be refunded after the show.
We always try to use the images that we advertise on here, sometimes that is not always possible, however if you order a guest who is in Game of Thrones and Dr Who and you order a Game of Thrones Photo we will try to send a Game of thrones photo. This tends to be an issue in the European shows as we don't know what is printed until we get there.
If your item comes back return to sender, you will have to pay postage again to have the items resent. If you are not carded by your postman that is an issue to take up with your local post office.
PERSONAL ITEMS T&Cs
Whilst every effort will be taken to take great care of all your personal items, all personal items are sent in at the owners own risk; Showmasters and Massive Events do not accept any liability for any loss or damage caused in any way. If an order goes missing showmasters will refund up to the amount insured at the postage stage. If you want to insure your own item then you will need to request that price via email.
Examples, if you choose to insure for £35 and your order is £150 only £35 will be covered and paid out. If you select £500 and your order comes to £75 only £75 will be paid you. Only the autographs are insured, your own items are not.
If you are sending your own image for signing the guest has the right to refuse to sign it if they think its inappropriate. No nude or topless images will be accepted, if the guest refuses to sign a show image will be selected as a replacement. Showmasters are not responsible for any damage occured during shipping to or from us. We aim to get each item signed as requested but cannot guarentee it.
1st class recorded signed for at a cost of £3.50 per order (this insures up to £50)
Special delivery £8 (this insures up to £500)
Outside of the uk - International (10x8s or smaller) signed for at a cost of £9.50 Insures £50
No matter how many items you buy you only pay the one postage price per order as long as they can be shipped as one parcel.
If you have ordered autographs from different events your items will be posted out after the last event you ordered autographs from..
All items are shipped in heavy weight mailers with envelope stiffners. We aim to ship as fast as possible but constant emails after a show really slow the process down,
Please be aware if any import duties arrive with your send in item you are resonsible for all charges occurred,